Travel plans change. We're here to help.

Start with the confirmation email sent when you booked. Check your spam or junk folder and search for the property's name, your dates, or "booking". If you booked while signed in, you can also open your account and view bookings there — it's easiest to check whether you signed in or the email address you used.

Add your request in the special requests field of your booking, or message the property directly from your confirmation. Early check-in and late check-out are always subject to availability on the day.

Open your confirmation email and choose "Change dates", or manage the reservation from your account. New dates follow the property's availability, and the price may differ from your original booking.

Cancellation terms depend on the rate you booked. Flexible rates are usually free to cancel until a stated deadline; non-refundable rates may not qualify. The exact policy is shown on your confirmation email.

After a cancellation is confirmed, refunds are released to your original payment method. Banks typically take 5–10 business days to post the amount, depending on your provider.

Some properties pre-charge or take a deposit at booking — this is stated in the payment conditions of your reservation. The charge usually appears as the property's name on your statement.

First check your confirmation for the payment terms. If the charge still looks unfamiliar, submit a support request with the last four digits of the card and the date of the charge, and we'll investigate with the property.

Receipts and invoices are available from your confirmation page. Choose "Request invoice", add your company details if needed, and the PDF is generated for you.

Check passport validity, visa requirements, and any local registration rules for your destination. Properties may also ask for the lead guest's ID at check-in, depending on local law.